Welcome to Shoe Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, delivery options, and customer service. Can’t find what you’re looking for? Our Sheffield-based team is always happy to help at [email protected].

About Our Products

What types of shoes do you specialise in?
We focus on comfortable, stylish footwear for all lifestyles, including:
  • Athletic trainers for active adults
  • Casual trainers for everyday wear
  • Boots and flats for fashion-conscious customers
  • Specialty children’s shoes including light-up and school styles
  • Convenient hands-free slip-ins and lace-up options
Do you offer shoes for both children and adults?
Absolutely! Our collections include dedicated lines for:
  • Boys Shoes (including fun light-up options)
  • Girls Shoes
  • Adult footwear across all categories
We’re particularly proud of our ability to coordinate children’s shoe deliveries before special occasions.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.

Delivery Information

What delivery options do you offer?
We’ve designed our global shipping to match your dynamic lifestyle:
Express Shipping (£12.95)
10-15 business days via DHL/FedEx
Ideal for urgent needs like marathon trainers or last-minute gifts
Free Standard Shipping (orders over £50)
15-25 business days via EMS
Perfect for planned wardrobe updates with eco-friendly packaging
*All orders processed within 1-2 business days (excluding weekends)
Do you ship worldwide?
Yes! We deliver globally from our Sheffield headquarters, though some Asian and remote regions may have restrictions. International customers should note that customs fees may apply.
How can I track my order?
Both our express and standard services include tracking:
  • Express: Real-time tracking from warehouse to doorstep
  • Standard: Reliable tracking number provided
You’ll receive your tracking information via email once your order ships.

Returns & Exchanges

What’s your return policy?
We offer no-hassle returns within 15 days of delivery. Simply email [email protected] to initiate your return. Please note:
  • Items must be in original condition
  • Return shipping costs are the customer’s responsibility
  • Refunds are processed to the original payment method
What if my shoes don’t fit properly?
We understand the importance of perfect fit. If your shoes aren’t quite right, you can:
  1. Initiate a return within 15 days
  2. Consider exchanging for a different size (subject to availability)
  3. Contact our team for sizing advice before reordering
Our Sheffield-based customer service team can provide detailed sizing guidance for future orders.

Customer Service

How can I contact your customer service team?
We’re here to help! Reach us through:
  • Email: [email protected]
  • Social Media: @refinedfootwear
  • Post: 25 Angel St, Sheffield, GB S1W 8HV
Our team typically responds within 1 business day.
Still have questions?
Browse our collections and experience footwear designed for real life, delivered for real people. Our team is always ready to help you find your perfect pair!