Privacy Policy

Last Updated: [Insert Date]

At Shoe Style Shop (“we”, “us”, or “our”), operating from 25 Angel St, Sheffield, GB S1W 8HV, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website refinedfootwear.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal email (we never store full card details).
• Transaction Data: Purchase history, product preferences (athletic trainers, boots, children’s shoes etc.), order values.
• Technical Data: IP address, browser type, device information, pages visited (particularly our athletic trainers, casual trainers, and children’s shoe collections).
• Communication Data: Customer service inquiries, feedback about our products (boots, light-up shoes, hands-free slip-ins etc.).

2. How We Use Your Information

Your data helps us:

• Process orders for our footwear collections (including size preferences for boys/girls shoes)
• Provide secure payment processing through Visa, MasterCard, JCB, or PayPal
• Offer customer support from our Sheffield-based team
• Improve our website experience and product offerings (athletic trainers, boots, casual styles etc.)
• Send order confirmations and shipping updates (for UK and international deliveries)
• Prevent fraud and ensure transaction security
• Comply with legal obligations (particularly as we ship globally except parts of Asia)

3. Data Sharing & Disclosure

We may share information with:

• Payment Processors: To complete transactions (PayPal, card networks)
• Shipping Providers: To deliver your athletic trainers, boots, or children’s shoes
• Service Providers: Website hosting, analytics, marketing (only what’s necessary)
• Legal Authorities: When required by law or to protect our rights

We never sell your personal data to third parties.

4. Data Storage & Security

We implement robust measures to protect your information:

• SSL Encryption: 256-bit encryption for all data transmissions
• Tokenisation: Card details replaced with secure tokens
• Limited Retention: We only keep data as long as necessary (typically 6 years for tax purposes in the UK)
• Physical Security: Secure servers for our Sheffield-based operations
• No Storage Policy: Complete payment details are never retained after processing

5. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data (e.g., shipping address for your boot order)
• Request deletion of your data (subject to legal requirements)
• Object to certain processing activities
• Withdraw consent for marketing communications
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

6. Cookies & Tracking Technologies

We use cookies to:

• Remember your preferences (e.g., shoe size selections)
• Analyze website traffic to improve our athletic trainers and boots collections
• Enable shopping cart functionality
• Provide secure checkout processes

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding parts of Asia), your data may be transferred outside the UK/EEA. We ensure such transfers comply with adequate safeguards under GDPR.

8. Children’s Privacy

While we sell children’s light-up shoes and school styles, our website is not directed at children under 13. We only collect children’s sizing information from parents/guardians.

9. Changes to This Policy

We may update this policy periodically. The current version will always be available on our website with the effective date.