At Shoe Style Shop, we’re committed to making your footwear shopping experience seamless from delivery to returns. Whether you’re ordering our premium athletic trainers, stylish boots, or children’s light-up shoes, here’s everything you need to know about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We want you to love every pair of shoes from Shoe Style Shop. If you’re not completely satisfied, our straightforward returns process makes it easy.

Eligibility

To qualify for a return or exchange:

  • Request must be made within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Shoes must show no signs of wear or outdoor use
  • Original packaging must be included where possible

Important Hygiene Notice: For health and safety reasons, we cannot accept returns on flats and hands-free slip-ins unless they are faulty or not as described.

How to Return

Follow these simple steps:

  1. Contact our customer service at [email protected] within 15 days of delivery
  2. Include your order number and return details using our template below
  3. Wait for approval – we’ll email return instructions within 2 business days
  4. Package items securely (original packaging preferred)
  5. Ship to: Shoe Style Shop Returns, 25 Angel St, Sheffield, GB S1W 8HV

Returns Request Template

Copy this into your email:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Style Shop Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return/exchange:
– Product Name:
– Size:
– Reason for return/exchange:
– Preferred exchange item (if applicable):

My original order was shipped to:
[Your Name]
[Your Address]
[Your Email Address]
[Your Phone Number]

Please advise on next steps.

Best regards,
[Your Name]

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • Refunds are processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account
  • The original shipping fee is non-refundable (except for faulty items)
  • For exchanges, we’ll ship your new item after receiving the return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service as we can’t be responsible for items lost in transit.

Damaged or Faulty Items

If you receive damaged goods (including defective light-up shoes or flawed athletic trainers):

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange free return and replacement/refund

Need Help?

Our Sheffield-based team is happy to assist with any shipping or returns questions. Email us at [email protected] and we’ll respond within 2 business days.

Thank you for choosing Shoe Style Shop – where every step should feel perfect!