Last updated: [Insert Date]

Welcome to Shoe Style Shop (“we”, “us”, or “our”) at www.refinedfootwear.com. These Terms and Conditions govern your use of our website and purchases from our online store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 16+ worldwide, excluding certain Asian countries and remote regions. You must provide accurate information when creating an account or making purchases.

1.2 Intellectual Property

All content on this site (logos, text, images, product designs) is owned by Shoe Style Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Range

We specialise in:

  • Athletic trainers for performance and style
  • Fashionable boots for various occasions
  • Children’s footwear including boys’ shoes, girls’ shoes, and light-up options
  • Casual trainers and flats for everyday wear
  • Innovative designs like hands-free slip-ins and lace-up styles

2.2 Product Information

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

2.3 Hygiene Considerations

For health and safety reasons, returns are not accepted on flats and hands-free slip-ins unless faulty or not as described. See our Returns Policy for details.

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You’ll receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to cancel orders for suspected fraud or pricing errors

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.

4. Shipping Policy

4.1 Delivery Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary due to customs processing.

4.3 Delivery Issues

If your order is delayed or appears lost, contact us at [email protected] with your order number. We’ll work with the carrier to resolve the issue.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery if:

  • Items are unused, in original condition with tags attached
  • Shoes show no signs of wear or outdoor use
  • Original packaging is included where possible
  • Return request is made within the 15-day window

Exceptions: Flats and hands-free slip-ins cannot be returned for hygiene reasons unless faulty.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and return details
  3. Wait for our approval and return instructions
  4. Ship items to: Shoe Style Shop Returns, 25 Angel St, Sheffield, GB S1W 8HV

5.3 Refunds

After we receive and inspect your return (typically within 5 business days):

  • Refunds are processed to your original payment method
  • Please allow 5-10 business days for the refund to appear
  • The original shipping fee is non-refundable (except for faulty items)

6. Customer Responsibilities

6.1 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and current information

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper working of our website
  • Submit false or misleading information

7. Limitation of Liability

Shoe Style Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Minor variations in product appearance from website images

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last updated” date. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For questions about these Terms:

Shoe Style Shop
25 Angel St, Sheffield, GB S1W 8HV
Email: [email protected]